Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications

Type

Book

Authors

Raymond G. Carey

Robert C. Lloyd

ISBN 10

0527762938

ISBN 13

9780527762933

Tags

Health, Fitness & Dieting, Health Care Delivery, Hospital Administration, Social Services & Welfare

Description

This ground-breaking book addresses the critical, growing need among healthcare administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes. - from Amzon

Number of Copies